Refund policy

Return/Refund Policy

At Sport Sleep, we want you to feel confident about your purchase. The guidelines below explain which purchases are eligible for returns, how subscription cancellations work, and how we can help if a product is damaged or defective.

1. Return Eligibility

Eligible one-time purchases made directly through the Sport Sleep website and shipped within the United States may be returned within 30 days of delivery. International sales are final, subject to the damaged or defective product process below.

Items must be unused, undamaged, and in their original packaging, with the following exception for otherwise eligible one-time purchases: your first 30-day pouch may be opened and still qualify for a return. Any additional pouches must remain unopened to qualify.

This first-pouch exception applies only to otherwise eligible one-time purchases. It does not apply to multi-month subscriptions, prepaid subscription plans, or non-refundable bundles.

A one-time purchase containing multiple pouches is not automatically considered a bundle. For purposes of this policy, a bundle means products specifically marketed and sold as a bundle or bundle offer.

Certain products may have additional return requirements for hygiene or safety reasons. Please check the product description or contact us with any questions.

2. Return Process

To request an eligible return, contact info@sportsleeptape.com within 30 days of delivery.

Please include your order number, the items you wish to return, and the reason for your request. Our team will review your request and provide return instructions, including a return authorization number if required.

Please securely package any approved return to help prevent damage during shipping.

3. Refunds and Exchanges

For approved returns, we will inspect the returned items and initiate your refund to the original payment method within 5–10 days. Your bank or credit card company may require additional time for the refund to appear on your statement.

If you would prefer an exchange for an eligible item, please let us know when you contact us. Exchanges are subject to availability.

4. Non-Refundable Items and Subscription Cancellation

Gift cards and vouchers are not eligible for return or refund.

Products specifically marketed and sold as a bundle or bundle offer are final sale and are not eligible for routine return or refund once the order has been processed for fulfillment. This includes any individual pouches within the bundle, even if they remain unopened.

Multi-month subscriptions and prepaid subscription plans include plans covering multiple months of product, such as 3-month, 6-month, and 12-month or annual plans, regardless of whether the products are delivered all at once or in multiple scheduled shipments.

Once a multi-month subscription or prepaid subscription order has been processed for fulfillment, the entire order is not eligible for routine return or refund. This includes individual months, scheduled shipments, and any individual pouches that remain unopened. Individual months or pouches may not be returned separately.

For standard month-to-month subscriptions, customers may cancel future recurring orders at any time before the next order is processed for fulfillment. Once a recurring refill order has been processed for fulfillment, that order is not eligible for routine cancellation, return, or refund. Cancellation of the subscription will apply to future renewal orders only.

Canceling a multi-month subscription or prepaid subscription plan stops future renewals only. Canceling after the current order has been processed for fulfillment does not cancel or refund that existing order.

These restrictions apply to ordinary returns. Products received in a damaged or defective condition remain covered by the Damaged or Defective Products section below.

5. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact info@sportsleeptape.com within 30 days of delivery. This process also applies to products received as part of a multi-month subscription, prepaid subscription plan, or bundle.

Please include your order number and a description of the issue. We may request photos, packaging information, lot or batch information, and other reasonable details to help us investigate.

If the affected product is verified as defective, Sport Sleep may replace the affected product or provide another appropriate resolution. We will also investigate reports of products that are received damaged and provide an appropriate resolution based on the circumstances.

6. Return Shipping

Unless a return is due to our error or a verified defective product, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method for approved returns.

Original shipping charges are non-refundable.

7. Questions

If you have questions about your order or this policy, please contact info@sportsleeptape.com. We’re here to help.

Thank you,
Sport Sleep

Sport Sleep reserves the right to update or modify this Return/Refund Policy from time to time. Any changes will apply to purchases made after the updated policy becomes effective and will not retroactively alter the terms applicable to orders placed before the effective date of the change.